From the dairy to your home in 24 hours

Mozzarella shipped the same day as production, tracking included and packaging designed to preserve freshness.

How our shipments work

We ship on Monday, Tuesday and Wednesday. In Italy, delivery generally takes place within 24/48h (valid only for shipments within Italy) of shipment; in most places reached by the express service it takes place within 24 hours. In Germany, delivery normally takes 2-3 working days from shipment. Tracking is available in the customer area and via email.

The delivery time depends on the courier and cannot be chosen in advance. For fresh products we recommend indicating an address where someone is present, such as a home with a doorman, office or trusted business.

Shipping to Italy

The mozzarella is entrusted to the courier on the same day of production. Delivery is expected within 24/48h (valid only for shipments within Italy) of shipment; in some areas, islands or locations served with special routes it may take up to 48 hours.

Order and delivery calendar

 

Example: an order placed on Friday by 7.30pm is shipped on Monday, with estimated delivery between Tuesday and Wednesday. Holidays, production needs and remote areas can change the timing; the information confirmed at the time of purchase is valid.

Shipping costs and types

The shipping type applicable to your order is clearly shown at checkout. To properly preserve fresh products, when requested it is not possible to replace Fresh shipping with Standard shipping.

Freshness under control

In hot periods we use synthetic cold accumulators and thermal packaging. The system is designed to maintain the ideal temperature of the products between 2°C and 7°C for 48-72 hours under expected transport conditions. Batteries are harmless, non-toxic and are not classified as dangerous goods; they do not release liquids and do not damage the products.

Buffalo mozzarella: quality and conservation

Mozzarella requires approximately 8-12 hours of rest after production to best express its flavor and consistency. Optimal conservation is a maximum of 72 hours from production. It travels in its governing liquid, inside thermal packaging.

After delivery, store the mozzarella in its whey, always following the label and specific product instructions. To enjoy it at its best, plan to receive the package and consume within the indicated freshness window.

Thursday shipping: Friday delivery

The Thursday service is only available upon confirmation of assistance. It is intended for delivery on Friday. In the event of a delay by the courier, the customer must be available to collect the package at the indicated collection/deposit point by 12:00 on Saturday. Cash on delivery is not available for this shipment.

Shipping to Germany

We ship to Germany with delivery normally expected in 2-3 working days from shipment. The cost of shipping to Germany is €29.90. Tracking is sent via email and is available in the customer area.

• Shipping departs on Monday, Tuesday, to avoid stock over the weekend.

• Deliveries take place on working days. It is not possible to choose a precise time slot.

• For orders with fresh products, indicate an address where the package can be received without delays.

• In case of absence, follow the courier's instructions for retry or collection. To protect the quality of fresh products, contact support immediately if tracking indicates an anomaly.

• The applicable rate and conditions are confirmed at checkout.

Delivery problems, damaged products and refunds

In case of delay beyond the times communicated for your order, contact us as soon as possible with the order number and photo of the package, contents and shipping label. We will evaluate the case and, when applicable, we will propose one of the following solutions:

• reimbursement of fresh products;

• new shipment of fresh products;

• coupon of equal value relating to fresh products;

• for a package rejected due to delay: refund of the entire order or new shipment.

For damaged, deteriorated, non-conforming or missing goods, send us clear photos of the package and products before disposing of them. The return of the product may be requested only when possible and necessary for the management of the case.

Essential FAQs

Updating and adding questions and answers

Can I pay on delivery?

Yes, you can pay on delivery. Cash on delivery is available for orders in Italy, except for shipments made on Thursday, which must always be confirmed by assistance.

The options available for your order are always visible at checkout, before the moment of payment.

Is buffalo mozzarella suitable for shipping?

Yes, buffalo mozzarella is suitable for shipping.

It is prepared on the same day of production, packaged in its own preserving liquid and protected with thermal packaging designed to keep it fresh during transport.

For formats over 1 kg, we recommend enjoying it as soon as possible after delivery, so that it can best express its taste and consistency.

Do you ship throughout Italy?

Yes, we ship to all Italian regions, including the islands.

In most cases, delivery occurs within 24 hours of shipment. For some islands, remote locations or difficult to reach areas, the courier can take up to 48 hours.

Do you ship abroad?

Yes, we ship to Germany and Belgium.

For these two countries we ship exclusively on Mondays and Tuesdays, to avoid fresh products remaining in storage during the weekend.

How much does shipping cost?

In Italy these rates are available:

• Standard shipping: €9.90

• Fresh shipping: €19.90

For orders over €89.90:

• Standard shipping: free

• Fresh shipping: €10.00

For orders directed to Germany, shipping costs €29.90.

The final shipping cost is always shown at checkout before payment.

How much time passes between the time of ordering and shipping of the product?

Depends on the day you place the order.

For shipments to Italy:

• Orders placed from Wednesday to Saturday: shipping on Monday

• Orders placed on Sunday or Monday: shipping on Tuesday

• Orders placed on Tuesday: shipping on Wednesday

Thursday shipping is only possible after confirmation of assistance.

For Germany and Belgium, we only ship on Mondays and Tuesdays. Orders placed from Wednesday to Sunday will start from the following Monday.

How long does it take for the goods to arrive once shipped?

In Italy, delivery normally takes place within 24 hours of shipment. In some areas the courier can take up to 48 hours.

In Germany and Belgium, delivery normally takes place within 2-3 working days of shipment.

Times may vary due to holidays, weather, remote locations or courier delays.

Will I receive shipping tracking?

Yes. After shipping you will receive the tracking via e-mail or Whatsapp and you can also check it in your customer area.

Tracking is the most reliable way to know where the package is and when delivery is expected.

Will I receive a call from the courier before delivery?

No, the courier normally does not make preventive calls.

We advise you to check the tracking and indicate an address where someone can receive the package, without the courier being able to miss the delivery.

Can I choose the day or time of delivery?

No, it is not possible to choose a precise delivery time.

The day and time slot depend on the courier's distribution round. Through tracking you can follow the shipment and, when the courier allows it, manage the delivery directly.

Can I receive the goods on the weekend?

No, deliveries are made on working days.

For Italy, it is possible to organize a shipment on Thursday with delivery scheduled for Friday, but only after confirmation of assistance.

If a shipment on Thursday is delayed, you must be available to collect the package on Saturday morning, by 12:00, at the collection point indicated by the courier, this will not affect your products.

Cash on delivery is not available for Thursday shipments.

What happens if the courier doesn't find me at home?

If the courier cannot find anyone, he can make a new delivery attempt or leave the package in storage or at a collection point.

Since some products are fresh, we recommend that you check the tracking immediately and collect the package as soon as possible.

What happens if the package arrives late?

If you notice a delay, check the tracking first and contact us as soon as possible indicating the order number.

For shipments to Italy, if the package is delivered more than 48 hours after shipment, we will evaluate with you the most suitable solution: refund of fresh products, new shipment of fresh products or coupons of equal value.

For Germany and Belgium, contact us if tracking remains firm or if delivery exceeds 3 working days from shipment.

I received my order, but the package is damaged or a product has leaked liquid. What should I do?

Contact us now and send us:

• order number;

• photo of the external package;

• photo of the shipping label;

• clear photos of the products and any leakage of liquid.

Do not throw away the package, the preserving liquid or the products before our instructions.

We will evaluate the case and offer you the most suitable solution, such as a refund, new shipment or coupon.

A product is missing or I received a different product than the one ordered. What should I do?

Contact us as soon as possible indicating the order number and attaching a photo of the products received.

We will immediately check the error and communicate the solution provided for your case.

Can I change the delivery address after ordering?

Yes, but you must contact us before your order is actually shipped.

We can change the address only if the package has not yet been entrusted to the courier. After shipping, any changes depend on the carrier and cannot be guaranteed.

How should I store your products once received?

For mozzarella, always store the product in its preserving liquid and do not discard it.

Follow the instructions on the product label for storage temperature and consumption date: this is the information that is authentic for the product received.

Do not freeze the mozzarella.

Is it normal for the cold accumulators to be partially melted?

Yes, it may be normal.

The cold accumulators serve to maintain an adequate temperature during transport and may be partially melted at the time of delivery.

If the package is intact and the products have arrived correctly, it is not necessarily a problem. However, if the package is damaged, has losses or you have doubts about the quality of the products, contact us immediately with the photos.